ajutrom.com Returns Policy

Information on return eligibility, timelines and other terms & conditions for items purchased on ajutrom.com. To view this page in your preferred language, click the link: English, हिन्दी (Hindi),  বাংলা (Bengali).

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

Quick Solutions

• Check the status of your refund
• Manage your returns
• View order history and track your package
• FAQs: Damaged, Defective or Wrong Product
• Refund timelines
• How to return items
• Return pick-up issues

Most items purchased from sellers listed on Ajutrom.com are returnable within the return window, except those that are explicitly identified as not returnable.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as Amazon Pay balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here.

• General Returns Policy
• Mobiles, Computers  
• TV, Appliances, Electronics
• Home Improvement
• Kitchen
• Toys and Baby Products
• Sports, Fitness and Outdoors
• Beauty, Health and Groceries
• Clothing and Accessories
• Jewellery, Watches and Eyewear
• Handbags and Luggage
• Car, Motorbike and Industrial
• Lead-acid Batteries      

General Returns Policy

1. Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Ajutrom.com.                                                                   
2. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with Amazon through Ajutrom.com Home Services. Subject to Ajutrom.com Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.                                
3. Return will be processed only if:            

• it is determined that the product was not damaged while in your possession;
• the product is not different from what was shipped to you;
• the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).     

4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Ajutrom shall not be liable in any manner for any misuse or usage of such information.

5. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.       

6. Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.       

7. No additional information is required to return an eligible order unless otherwise noted in the category specific policy.      

8. Products may be eligible for replacement only if the same seller has the exact same item in stock.    

9. If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.   

10. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds.

11. To know about the Return window for Amazon Ajutrom orders, please visit here.       

12. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Ajutrom reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.

Note: All product categories are non-returnable for International Customers for Export Orders.

Categories with associated return window and exceptions, if any:

Category Return Policy

1. Mobiles (new and Renewed) (7 Days Replacement). This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected.

For device-related issues in:                

Apple iPhones: please contact Apple Customer Service.

For Android smartphones, our Returns Centre will prompt you to download the Blancco app to diagnose issues with a defective smartphone.

We'll provide a resolution on the basis of the Blancco app diagnostic results. In certain cases, we may also facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.

2. Mobile Accessories (new and Renewed) (10 Days Replacement/Returnable). This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.          

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.            

7 Days Replacement only: Power Banks (new and certified refurbished), Headsets (new & certified refurbished), Data Cables(new & certified refurbished) and Travel Chargers & Adapters new & certified refurbished). 

 For all device-related issues in:  Apple Airpods: please contact Apple Customer Service

Non-Returnable: Screen guards, screen protectors and tempered glasses     

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

3. Tablets (new and Renewed), Work Space and Gadget Accessories (7 Days Replacement). This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For all device-related issues in: Apple iPads, Pencils and watches: please contact Apple Customer Service

For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

3. Laptops (new and Renewed), Printers  (7 Days Replacement). This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For all device-related issues in: Apple Macbooks: please contact Apple Customer Service

For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

4. Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) (7 Days Replacement). This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For all device-related issues in: Apple iMac and Mac mini: please contact Apple Customer Service

For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.    

Non-Returnable:Select items labelled as non-returnable on the product detail page are not eligible for returns.          

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

5. Office & Stationery Supplies (new and Renewed) (7 Days Replacement). This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

6. Networking Devices (new and Renewed) (7 Days Replacement). This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing a replacement

7. Software Non Returnable. This item is non-returnable due to consumable (software keys/code) nature of the product        

However, in the unlikely evet of damaged, defective or different item delivered to  you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior issuing refund / replacement.  We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.            For software-related technical or installation issues, please contact the brand directly.

8.  Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave (10 Days Replacement). This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

 Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

9.  Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters, Headphones (7 Days Replacement only). This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.           

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

10.  All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) (10 Days Replacement). This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for  a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

11. Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products (Non Returnable). This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

12.  Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor (10 Days Returnable). This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please  keep the item in its original condition, with outer box or case, user manual, warranty  cards, and other accompaniments in manufacturer packaging for a successful return  pick-up.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

13. Beauty Non Returnable. This item is non-returnable due to hygiene and personal care nature of the product.            

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

14. Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.

Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men's Shaving - Razors, Blades, Shaving Foams, Brushes etc.; Men's Beard Care - Beard Oil, Beard Serum etc.; Women's Hair Removal - Wax Strips, Creams, Razors etc) Family Nutrition: (Infant Baby Food, Toddlers' and Kids' Health Drinks) Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins) Contact Lenses and Related Products Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers Non Returnable. This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

15. Fashion /Imitation Jewelry, Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished) 10 Days Replacement/Refund. This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.             

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.